Tenant Info

Utility connections via Ray White Connect

Ray White Connect offers a service that helps take the hassle out of moving. In one simple step, they can arrange connection and disconnection of your telephone, electricity and gas for properties in Australia. The service is free to use and does not involve any contracts. You'll still have to pay any bonds and connection fees, but there are no additional charges for Ray White Connect’s service.

Click here for more information about Ray White Connect.

 

Emergency Repairs

Residential premises must always be ‘fit to live in’. Landlords are obliged to organise any urgent repair, as soon as reasonable, after having been notified by the tenant of the fault or damage. An urgent repair is any work needed to fix:

• A burst water service
• A blocked or broken lavatory/sewer system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure or breakdown of the gas, electricity or water supply to the premises
• A failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering
• Any fault or damage that causes the premises to be unsafe or not secure

If you have any emergency maintenance then please contact your property manager by phone so the emergency can be dealt with immediately. If your emergency is after business hours and you are not able to contact the office staff then please refer to the emergency contact details in your lease agreement.
Tenants can spend up to $1000 on urgent repairs and be reimbursed within 14 days by the landlord. Ray White Turramurra or the landlord must first be given a reasonable opportunity to arrange the work, or if they cannot be reached, any properly qualified tradesperson nominated on the agreement should be contacted. Refer to your tenancy agreement for information regarding tradespeople.

 

General maintenance  

In order for a maintenance or repair to be attended to, please complete the Repair Request Form. Our property manager and/or a tradesperson will be in contact with you. This request can either be faxed, posted or delivered to the office. It is a benefit to you as well as the office that maintenance is requested in writing to clarify issues such as keys and availability times.

 

Residential tenancy application form

If you wish to submit an application form for one of our properties, then please contact the office for an application form or download as shown. Complete all sections and sign Utility connections via Ray White Connect.

Click here to download a Residential Tenancy Application Form

 

Breaking your Lease

Should you wish to vacate the property you are currently leasing you must notify us of your intention to leave in writing. Should you be breaking your lease agreement, you are required to contact our property manager, as there is different paperwork to be completed.

Any further queries should be directed to our property manager.

 

Office Hours 

Monday to Friday - 9am to 5.30pm
Saturday - 9am to 5pm
Sundays & Public Holidays - CLOSED